Polityka wysyłki

Payment

Free shipping on most orders. No minimum purchase.

We currently accept all major credit cards (VISA, Mastercard, AMEX, etc.) and PayPal payments.

Although you can display prices in different currencies, we will process orders in US dollars by default.
A confirmation email will be sent to you as soon as the order has been authorised and verified. We start preparing your order immediately after verification.
You should receive a tracking confirmation email to track the status of your order within 3-5 working days of your order being fully processed.

Shipping

This approach is only suitable for orders placed in Europe. This strategy has been created to ensure that you are aware of our transport strategies and systems. By making a purchase from this shop, you agree to the following strategies.

1.Delivery area:

We ship to the following countries/regions:Europe and Wordwide

2. The delivery time of the order is divided into two parts:

(1) The delivery time of the order is divided into two parts:

Approximately 3-5 working days. This is the time between when the customer places the order and when we process the order for the delivery service. Generally, orders are dispatched within 3-5 working days of order/payment confirmation. Orders placed over the weekend or on public holidays may be delayed. Our warehouse only operates Monday to Friday during standard business hours, except on public holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.

(2) Shipping time:

Approximately 7-14 working days. The daily cut-off time for orders is 5pm (PST). After this time, we will not process orders received on the same day. Delivery time is usually only 10-19 working days. Delivery time may be delayed due to unexpected situations such as customs inspection, severe weather conditions, strikes, etc. Our products are delivered via UPS, USPS and FedEx.

3.Tracking

 As soon as your order is dispatched, we will send you an e-mail notification.

  • If your order has just been dispatched, please allow 3-5 working days for updated tracking information.
  • If your order is already in transit but hasn't been updated for several days, it will usually be updated until the parcel arrives at the next shipping station (it may take 3-7 working days). Please wait for updates.
  • If you still have concerns about the status of your package, please contact our customer support team at contact@somague.com.br

4.CHANGE OF ADDRESS:

Once the parcel is on its way, we cannot change the delivery address. If you need to change the delivery location of your order, please contact us at contact@somague.com.br ou pelo chatbot on-line em até 24 horas após a realização do pedido.

5.Delivery time exceeded

Delivery times may be delayed due to unexpected situations such as customs inspection, severe weather conditions, strikes, etc. If your order is delayed, please contact us by e-mail at contact@somague.com.br within 24 hours of placing your order. We will check the situation with the transport company promptly. Thank you for your understanding and support.

6.Order Cancellations

All orders placed on our site can be cancelled before they are dispatched. If you contact us in time, we will refund the full payment to your payment method.

However, for orders that are already in transit or have been processed, we regret that we cannot cancel these orders.

7.About Taxes

There will be no further charges once you have successfully placed your order. In some cases, there may be VAT or other taxes, customs duties or fees charged by the destination country. However, based on our experience, this situation is very rare.

If you receive a tax notification from customs, please pay the tax first and then contact our customer service at contact@somague.com.br with the payment receipt, and we will refund the tax to you.

If you still have concerns about the tax, you can get information about your local customs policy. We are more than willing to help if there is anything we can do.

8.Missing items

We apologise if an order gets stuck in customs, is returned or even lost during the delivery process! Please contact our support team at contact@somague.com.br to ask if you would like a refund or a replacement for your order.

9. Contact Information

Company Name: SOLAR LIGHT VARIEDADES LTDA
Address: BR/SAO PAULO,CENTRO AV CASPER LIBERO 390

(Note: This address does not accept returns).

10.Tracking

Tracking your order has always been easy. Just follow these step-by-step guides to monitor your shipment.

1-Click on this link: Track Your Order

2-Use the tracking number you received in the e-mail you used during checkout.